FAQs
Products & Compatibility
Which Freeze Dry Machines do you offer products for?
Which Freeze Dry Machines do you offer products for?
We offer freeze drying accessories specifically made for Harvest Right Freeze Dryers, Stay Fresh Freeze Dryers, and Blue Alpine Freeze Dryers. These products include Tray Dividers, Pre-Cut Parchment Paper, Lids, Corner Stackers and more.
Some of our products are compatible with all freeze dryers: Cookbooks, Food Funnel, and Storage Kit.
Do your products fit Harvest Right Small, Medium, Large or X-Large models specifically?
Do your products fit Harvest Right Small, Medium, Large or X-Large models specifically?
Yes, all of our Harvest Right Products are offered in these sizes. Shop Now
Are your products dishwasher safe?
Are your products dishwasher safe?
Yes, our products are dishwasher safe. For Tray Lids, we recommend not using the heated dry, and snapping lids onto trays as soon as they're out of the dishwasher.
Are your products food-safe?
Are your products food-safe?
Yes, our products are BPA-Free and made with HDPE.
Where are your products made?
Where are your products made?
Our products are proudly designed, manufactured, and shipped from the USA.
Do you offer products for commercial freeze dryers?
Do you offer products for commercial freeze dryers?
Yes – learn more here and email us at info@freezedryingsupplies.com to inquire about commercial freeze dryer accessories.
Shipping
Do you ship internationally?
Do you ship internationally?
We ship worldwide. For shipping outside of the US, please note: shipping costs do not cover any additional fees such as duties, taxes (GST, HST, or PST), brokerage, disbursement, handling, or return fees that may be charged — these fees are the responsibility of the recipient.
How long does shipping take?
How long does shipping take?
Most orders ship within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. We use UPS and USPS for shipping.
Are shipping costs refundable?
Are shipping costs refundable?
No, original shipping charges are non-refundable, including in cases where a package is refused or returned to us.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress right to your door.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. You'll see the shipping cost at checkout before making payment.
What shipping carriers do you use?
What shipping carriers do you use?
We use UPS and USPS for shipping. If you require one or the other, kindly leave a note at checkout.
Returns and Refunds
What's your return policy?
What's your return policy?
We accept returns on most unused items in original packaging within 30 days of your order date. Returns are subject to a 10% restocking fee (exchanges are excluded). You'll cover return shipping, and your original shipping fee is non-refundable. Email freezedryingsupplies@gmail.com to start a return.
Can I return the Harvest Right Wi-Fi Kit?
Can I return the Harvest Right Wi-Fi Kit?
No, this item is not eligible for return.
Can I return an item after 30 days?
Can I return an item after 30 days?
Late returns may be approved on a case-by-case basis. If approved, you'll be responsible for return shipping, reimbursement of the original shipping cost, and a 20% restocking fee (instead of 10%).
What if I ordered the wrong size?
What if I ordered the wrong size?
We're happy to exchange it — just email us at freezedryingsupplies@gmail.com. You'll cover the return shipping cost.
What if my item arrives damaged?
What if my item arrives damaged?
Email freezedryingsupplies@gmail.com with photos of the damaged item and we'll take care of it.
What happens if my package is returned to sender (refused delivery or bad address)?
What happens if my package is returned to sender (refused delivery or bad address)?
Return shipping costs and a 20% restocking fee will be deducted from your refund. The original shipping fee is also non-refundable.
Other
Do you offer wholesale or bulk pricing?
Do you offer wholesale or bulk pricing?
Email us at info@freezedryingsupplies.com to inquire about wholesale orders.